What if my mom doesn't want anyone but me to come and help her?
This is very common, because most people have a comfort zone that they don't want to move beyond.... this becomes more of an issue with the elderly. They have fears about change and about losing control over their lives. It is healthy for both of you to set loving boundaries for your self and your own time. And when you invite Angel Advocates to help, it doesn't take long for mom to look forward to our visits and bond with our Caring Companions.
There are numerous home care companies out there; what makes Angel Advocates different?
Angel Advocates is licensed, bonded and insured, like other home care
agencies. And we offer some of the same services that other agencies
offer. But we’re not just sending out “warm bodies” to fill a
position. Angel Advocates is all about the heart and soul of families
and their aging loved ones. Our people show up because they care and
because they want to increase the quality of life for seniors and their
families. We consistently and generously provide more than is
requested or required.
How do you address family safety and security concerns?
We are licensed, bonded and insured. We obtain background and criminal
checks on every employee. We listen closely to any other concerns you
might have. Angel Advocates is committed to earning your trust and
operating with complete honesty and integrity.
What qualifications do you look for in employees?
We are always looking for Caring Companions who have a heart for
serving seniors and who desire a flexible schedule. Before an
applicant is interviewed, we provide information about Angel Advocates
so they can determine if they would be a good fit for the company. If
they agree with and have a passion for our purpose, we then have an
interview process to help further determine whether or not a candidate
is suited for building relationships and enjoying seniors.
Do your employees receive any training?
Absolutely. Every employee receives comprehensive training at the time
of hire and throughout their employment. This is another aspect that
makes Angel Advocates unique….our training is much deeper than just
instructing them on the fundamentals. We empower them to bring positive
influences to our clients.
Do you accept Medicaid payments?
Our license does not allow us to accept Medicaid. We do accept checks
and Visa/Master card; some long term care insurance policies will pay
for personal care as well.
Are you an advocate for senior citizens?
We are passionate advocates for senior citizens and for their
families. Our goal is to help seniors maintain their dignity and some
type of independence so they can feel good about themselves as they get
more vulnerable. Our goal is to provide people and services that are
trusted, valued and serve the needs of seniors and their families. In
doing so, we hope to help bridge family communications in order to
increase the quality of the relationships.
What action is taken if you witness neglect or abuse?
Employees of Angel Advocates are required to report such situations to
their supervisor, who will then determine action to be taken.
Do I have the option of setting a specific time and day schedule for your services?
Of course. We will put together a schedule that meets the needs of families and their loved ones.
What if I need Angel Advocates to respond quickly in a “needed right now” situation?
We will go the extra mile to provide immediate services to existing
clients faced with an unplanned situation. This includes helping with
loved ones recuperating from surgery or other health issues.
What are “transition services”?
Often it is the grown children who recognize that mom or dad or grandma
is no longer able to safely take care of themselves. They agonize over
honoring their loved ones wishes to remain at home or to place them in
a new home where they would receive assistance and not be alone. Angel
Advocates can help guide those conversations and offer resources to
help guide the transition efforts and choices.
What is your confidentiality policy?
Every employee of Angel Advocates signs a Confidentiality Agreement
that prohibits talking about or sharing of any information about a
client or their family. In addition, they must agree to not discuss
any home or facility issues with anyone except Angel Advocates
management. Angel Advocates management does not share any information
unless a client’s health and welfare is at risk.
What if my Grandma doesn’t like the Angel Advocate employee that you send?
No problem. We want Grandma to enjoy our visits, and we strive to match personalities so that the visits are mutually rewarding.
